Widerrufsrecht

Return Policy

We do not accept returns or exchanges.

Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 2 weeks of receiving your order with clear proof (photos or video). If the defect is confirmed and approved, you will receive store credit or a replacement item.

Please inspect your order carefully upon delivery and contact us immediately if there’s an issue.

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No Cash Refunds
We do not offer cash refunds. Store credit or product replacement is the only option for approved damaged or defective items.

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Exceptions / Non-Returnable Items
All sales are final. This includes perishable goods (food, flowers, plants), custom or personalized products, personal care items, hazardous materials, flammable liquids, gases, sale items, and gift cards.

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Exchanges
We do not offer exchanges. To get a different item, please place a new order.

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European Union 14-Day Cooling Off Period
This does not apply, as all sales are final and returns are not accepted.

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Contact Us
For questions or damage claims, email:
kow.media@kuroobi-world.com